Shipping policy
Order Processing
All PullFreePets products are handcrafted and made to order.
• Production time: 7–12 business days
• Orders are processed Monday–Friday (excluding holidays)
• Orders begin processing after payment confirmation
Once your order is completed and shipped, you will receive a confimation email with tracking information.
Shipping Times
Estimated delivery times after dispatch:
• United States: 7–14 business days
• United Kingdom: 7–14 business days
• Europe: 7–14 business days
• Other international locations: 10–20 business days
Please note that shipping times may vary due to customs processing, local postal services, or seasonal delays.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location.
Free shipping promotions may apply during special campaigns.
Customs & Import Duties
International orders may be subject to customs fees, duties, or import taxes determined by the destination country. These charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing accurate shipping information. PullFreePets is not responsible for orders shipped to incorrect addresses provided at checkout.
Delayed or Lost Packages
If your order has not arrived within the estimated timeframe, please contact us at:
We will assist you in tracking your shipment.